REFUND POLICY

This Refund Policy explains how refunds work for real-money purchases in Wave Breakers. Purchases processed through Paddle are also subject to Paddle’s applicable buyer terms, support process, and mandatory consumer rights.

1. General Rule

Digital Credits, bundles, and other paid content are generally non-refundable after they have been delivered or made available, except where a refund is required by applicable law, required or provided under Paddle’s applicable policies, or appropriate under this Refund Policy.

2. When We Will Review a Refund

We will review a refund request and provide the remedy required or appropriate where:

• a technical error caused payment to be taken but the purchased Credits, item, or entitlement was not delivered;
• the buyer was charged more than once for the same purchase by mistake;
• a purchase was made by a child without the parental authorization required by Wave Breakers;
• a transaction was unauthorized, fraudulent, reversed, or otherwise requires correction; or
• a refund, cancellation, withdrawal right, or other remedy is required by applicable consumer law or Paddle’s applicable buyer policy.

For an unauthorized child purchase, contact us as soon as reasonably possible. We may disable further purchases, reset or revoke the Parent/Purchase PIN, or require parental authorization to be re-established before purchases are enabled again.

3. What Happens to Refunded Digital Content

Where a purchase is refunded, reversed, cancelled, or charged back, we may remove or adjust the Credits, digital items, or entitlements granted by that transaction. If some of the refunded Credits have already been spent, we may make reasonable account adjustments to reflect the reversal, subject to applicable law.

4. How to Request a Refund

Email duskflarestudios@protonmail.com with the relevant purchase information and, if available, the Paddle receipt or transaction reference. Do not send full payment-card details. We will review the request and, where a refund is approved, it will normally be processed through the payment provider to the original payment method.

5. Paddle Buyer Support

Paddle is the merchant of record for transactions it processes and maintains its own buyer terms, refund rules, and support process. Buyers may also use the support information provided by Paddle with the transaction or receipt. Nothing in this policy limits mandatory rights available through Paddle or applicable law.

6. No Waiver of Legal Rights

Nothing in this Refund Policy removes or limits any refund, cancellation, withdrawal, chargeback, or other consumer right that cannot lawfully be waived or limited.

7. Contact

Refund questions or requests: duskflarestudios@protonmail.com